We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the mortgage and insurance broking service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly.
If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows:
Write to them at: Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
For Finance Advisers SAS:
« Conformément aux articles L.616-1 et R.616-1 du code de la consommation, nous proposons un dispositif de médiation de la consommation. L’entité de médiation retenue est : CNPM – MEDIATION DE LA CONSOMMATION. En cas de litige, vous pouvez déposer votre réclamation sur son site : https://cnpm-mediation-consommation.eu ou par voie postale en écrivant à CNPM – MEDIATION – CONSOMMATION – 27 avenue de la libération – 42400 Saint-Chamond »